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Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.

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Episode 19: Denise Lee Yohn – Keynote Speaker at Denise Lee Yohn, Inc.

Episode 19: Denise Lee Yohn – Keynote Speaker at Denise Lee Yohn, Inc.

Denise Lee Yohn talks about culture, what it takes to build a healthy culture, whose responsibility it is, and what companies are doing it well. She goes on to explain why companies need to find the intersection between brand and culture and the importance of communication.

Episode 3: Dave Cherry – Principal – Cherry Advisory

Episode 3: Dave Cherry – Principal – Cherry Advisory

Dave Cherry is the principal of Cherry Advisory. He talks about how retail has transitioned from omnichannel to CX, the risk of sticking with status quo, and ways to deliver a memorable retail customer experience by balancing innovation and security.

Episode 2: Jonathon McKay – Partner – Path

Episode 2: Jonathon McKay – Partner – Path

Jonathon McKay is a partner at PATH. He talks about how your customers & employees are your best source of innovation, how to let your employees get creative, and ways to listen to your customers.

Episode 1: Neal Topf – Founder and President – Callzilla

Episode 1: Neal Topf – Founder and President – Callzilla

Neal Topf is the founder of Callzilla, ICMI Top 50 to Follow, and a new podcast host, Fireside Chats without the Fires. He reflected on his tenure in customer service, the difference between customer service and customer experience, and lessons he has learned along the way.

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