A Strategic, Personalized, Consultative Approach.

VDS helps companies improve contact center operations through a strategic, personalized, consultative approach. Working alongside our clients throughout the entire contact center transformation, our customers value our tailored approach and see us as both a business partner and advisor.

We are a team of experienced, passionate technical professionals who are committed to a relentless focus on our customers. We meet you where you are today, align your customer insights with business outcomes, and then design, implement, and support your future contact center solution. Our success is contingent on our clients achieving their customer experience goals and business outcomes. 

We serve our clients as both a trusted strategic partner and business advisor. Rather than being driven by sales numbers and biased toward a particular solution, we seek to understand how your business works, where you want to go, and the major challenges you face. We then take that information and recommend an appropriate solution customized to your unique environment. 

Our Methodology

The VDS methodology includes assessing, designing, implementing, and managing your Cloud Contact Center solution. Our holistic approach will provide you with personalized services and enhanced value, and it is founded on four main pillars:


  • Verify & Assess
    • Design and Discovery
  • Professional Services
    • Implementation and Deployment
  • Managed Services
    • Support
  • Customer Success Management
    • Quarterly Business Reviews

Why VDS?

VDS understands how critical a contact center solution is to contact center leaders, their customers, and employees. Let us help you achieve better interactions with your customers via our contact center solutions, professional services, managed services, and customer success management.

How It Works


  • Define Business Outcomes & Future Goals
  • Interview Key Stakeholders & Business Groups
  • Formal Executive Report Out

Design / Implement

  • Focused on Defined Goals and Objectives
  • Managed Timelines and Milestones
  • Training and Enablement

Support / Success

  • 24/7/365 Support
  • Managed Services
  • Quarterly Business Reviews

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