SUMMARY
Nick Zeisler – Principal at Zeisler Consulting. Nick talks about CX Strategy and Brand Promises, how to make sure they are aligned, and what to do next once everything is aligned.
SHOW NOTES
Nick Zeisler – Principal at Zeisler Consulting. Nick talks about CX Strategy and Brand Promises, how to make sure they are aligned, and what to do next once everything is aligned.
Takeaways:
✔️ Explain to your leaders in a language that makes a difference to them why it should matter
✔️ Get your analyst on board to show the correlation between what your CX metrics are and the KPI your organization wants to achieve
✔️ You don’t have to be the best, just beat the BMV
The book that has influenced Nick the most in the past year:
✔️ Simon Sinek – Infinite Game
His note to all the customer service and CX professionals:
“Do Something” Find out how you (CX leader) fit in and why it’s important, then take action.
WHAT IS PRESS 1 FOR NICK?
Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.
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