Metrics, Reporting and KPIs

Convenient dashboards for reporting.

Within a contact center, compiling meaningful reports from multiple systems is tedious and labor intensive. With VDS partners, you can have a dashboard to align your KPIs with business outcomes. With a web-based dashboard, your contact center mangers can assimilate all historical and real-time KPI’s across your system of record (CRM) and contact center platforms.

These dashboards can provide you with a wealth of knowledge, including:

  • Any CRM / Any Contact Center Platform Integration
  • Realtime and Historical Data Accumulation and Manipulation
  • Multi-location Harvesting
  • Custom Views for Agents Up Through Executive Management
  • Large Panel Through Handheld Mobile Displays
  • Permission-based access
  • Embedded Communications Portal Enabled

How It Works


  • Define Business Outcomes & Future Goals
  • Interview Key Stakeholders & Business Groups
  • Formal Executive Report Out

Design / Implement

  • Focused on Defined Goals and Objectives
  • Managed Timelines and Milestones
  • Training and Enablement

Support / Success

  • 24/7/365 Support
  • Managed Services
  • Quarterly Business Reviews

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