Metrics, Reporting and KPIs

Convenient dashboards for reporting.

Within a contact center, compiling meaningful reports from multiple systems is tedious and labor intensive. With VDS partners, you can have a dashboard to align your KPIs with business outcomes. With a web-based dashboard, your contact center mangers can assimilate all historical and real-time KPI’s across your system of record (CRM) and contact center platforms.

These dashboards can provide you with a wealth of knowledge, including:

• Any CRM / Any Contact Center Platform Integration
• Realtime and Historical Data Accumulation and Manipulation
• Multi-location Harvesting
• Custom Views for Agents Up Through Executive Management
• Large Panel Through Handheld Mobile Displays
• Permission-based access
• Embedded Communications Portal Enabled