Metrics, Reporting and KPIs
Convenient dashboards for reporting.
Within a contact center, compiling meaningful reports from multiple systems is tedious and labor intensive. With VDS partners, you can have a dashboard to align your KPIs with business outcomes. With a web-based dashboard, your contact center mangers can assimilate all historical and real-time KPI’s across your system of record (CRM) and contact center platforms.
These dashboards can provide you with a wealth of knowledge, including:
- Any CRM / Any Contact Center Platform Integration
- Realtime and Historical Data Accumulation and Manipulation
- Multi-location Harvesting
- Custom Views for Agents Up Through Executive Management
- Large Panel Through Handheld Mobile Displays
- Permission-based access
- Embedded Communications Portal Enabled