Managed Services

Omnichannel solutions require omni support.

VDS looks at your Customer Engagement Systems with both the short-term and long-term in mind. And, we understand our clients are unique with differing support needs.

Starting with our Verify and Assess Services, VDS assures your long-term goals and requirements are an integral part of your solution. We provide a wide range of support offerings tailored to meet you where you are today and flexible choices to help meet your evolving requirements, as well.

Staff Augmentation

Whether your internal staff plays an integral role in the day-to-day management of your solution or your environment requires our experts to perform anything from basic to sophisticated changes, VDS will be ready to provide a tailored mix of quick-response services to assure your solution and your people remain at peak efficacy.

Our Managed Services scale from being your day-to-day Change Management Agent to your reliable Subject Matter Expert when the unexpected happens, and everything in between.

Packaged Offerings

Our Platinum and Platinum Plus package offerings cover most of our clients’ needs. They both offer the flexibility to “dial up” or “dial down” services in the following areas:

  • System Administration
  • Tier 1 & Tier 2 Change Management
  • Troubleshooting and Escalation Management
  • Basic and Advanced Training
  • Prescheduled and Proactive Review Services

Let VDS Managed Services meet your requirements both now and in the future.

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