Managed Services

Realizing Business Outcomes

At VDS, we offer ongoing support and managed service options — each tailored to fit your short-term goals and ongoing business needs — with predictable IT operating costs. While understanding each client is unique, VDS will strategically look at your contact center(s) with both the short and long-term in mind and provide a tailored, yet wide range of support offerings.

Our recommendations will meet you where you are today, provide flexibility, and help you meet your evolving requirements in the future.


Our Managed Services scale to fit your needs. Whether your staff plays an integral role in the day-to-day management of your solution or your environment needs our team of experts to do it all, VDS is there for you.

Our Managed Services is equipped to handle the day-to-day tactical issues and remove the burden of managing a complex technology contact center, so you can remain focused on strategic work and business outcomes.

Whether you need 24/7 monitoring, ongoing system administration, or monthly maintenance, we will help you achieve your desired outcome.

How It Works


  • Define Business Outcomes & Future Goals
  • Interview Key Stakeholders & Business Groups
  • Formal Executive Report Out

Design / Implement

  • Focused on Defined Goals and Objectives
  • Managed Timelines and Milestones
  • Training and Enablement

Support / Success

  • 24/7/365 Support
  • Managed Services
  • Quarterly Business Reviews

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