Business Continuity
Business Continuity Plans
A business continuity plan is a critical component to any cloud contact center initiative. Companies with business continuity plans and with digitally transformed solutions are able to continue business and scale up or down contact center resources during times of disaster or emergency.
Ensure Business Continuity with Cloud Contact Centers
VDS can help you implement a cloud contact center solution, ensuring business continuity during disasters or emergencies. By moving your system and data to the cloud, you can quickly recover from unexpected events, providing peace of mind and the ability to:
- Improve your bottom line and prevent revenue loss
- Add digital channels to meet customer expectations
- Enable agents to work from home without disruption
- Deploy virtual agents for redundant tasks
- Scale capacity up or down as needed
- Adapt to future innovations
For more on business continuity, see our blog post.
How It Works
Discovery
- Define Business Outcomes & Future Goals
- Interview Key Stakeholders & Business Groups
- Formal Executive Report Out
Design / Implement
- Focused on Defined Goals and Objectives
- Managed Timelines and Milestones
- Training and Enablement
Support / Success
- 24/7/365 Support
- Managed Services
- Quarterly Business Reviews
