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Genesys Agent Copilot: Enhancing Customer Support Efficiency
Genesys Agent Copilot: Transform customer support by delivering instant, relevant knowledge to agents during interactions. Boost efficiency and satisfaction with AI-powered assistance.”
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Genesys Cloud June 2024 Release Highlights
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Genesys Cloud May 2024 updates
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
![Balancing AI and Human Interaction for Optimal Customer Service](https://www.govds.com/wp-content/uploads/2024/05/DALL·E-2024-05-21-08.38.49-A-modern-customer-service-center-filled-with-vibrant-full-time-human-employees-actively-engaging-with-customers-through-various-digital-devices-and--1024x675.webp)
Balancing AI and Human Interaction for Optimal Customer Service
Explore the benefits of balancing AI and human interaction in customer service. This approach combines the efficiency of AI with the empathy of human agents to deliver optimal customer experiences and long-term satisfaction.
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The Importance of Ongoing Support Post-Go-Live for CCaaS Solutions
Explore the critical role of ongoing support post-go-live in ensuring the long-term success of CCaaS implementations. Find out how VDS provides continuous support to maximize your investment and achieve superior customer service outcomes.
![Genesys Launches Flexible Token-Based AI Experience](https://www.govds.com/wp-content/uploads/2024/05/DALL·E-2024-05-07-10.01.31-Create-a-photorealistic-digital-illustration-depicting-a-modern-high-tech-office-environment-with-diverse-professionals-engaging-with-advanced-techn-1080x675.webp)
Genesys Launches Flexible Token-Based AI Experience
Starting May 2, 2024, Genesys launches its innovative token-based AI Experience, enabling businesses to access predictive routing, bots, and other AI tools with unprecedented flexibility. Learn how this shift simplifies AI implementation and drives intelligent automation.
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ServiceNow and Genesys Announce Unified Experience Solution at Knowledge 2024
Explore the Unified Experience solution—a collaboration between ServiceNow and Genesys that integrates AI capabilities and workflow management to redefine customer service efficiency and enhance employee support.
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Enhancing Patient Care with Effective Contact Center Strategies
Contact centers are transforming the patient experience in healthcare, serving as the first line of interaction for scheduling, information, and support. Learn how strategic training, advanced technology, empathy, and feedback integration can elevate care and patient satisfaction.
![Making the Most of Genesys and Salesforce: Where to Direct Your Customer Channels](https://www.govds.com/wp-content/uploads/2024/03/DALL·E-2024-03-18-13.48.12-Create-a-highly-detailed-and-visually-compelling-image-that-represents-a-state-of-the-art-customer-service-center.-This-center-embodies-the-perfect-i-1024x675.webp)
Making the Most of Genesys and Salesforce: Where to Direct Your Customer Channels
Navigate the complexities of choosing the right tools for customer service and sales with our comprehensive guide. Understand the unique strengths of Genesys in managing direct conversations and Salesforce in organizing customer data, and see how their integration can lead to better service, smoother operations, and smarter business decisions.
![7 Essential Tips for Selecting the Right Cloud Contact Center for Your Business](https://www.govds.com/wp-content/uploads/2024/03/caleb-jones-J3JMyXWQHXU-unsplash-1080x675.jpg)
7 Essential Tips for Selecting the Right Cloud Contact Center for Your Business
Choosing the right Cloud Contact Center is vital for customer service and business success. This guide offers six practical tips to help you select a CCaaS partner that enhances your operational efficiency, security, and long-term growth.