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5 Reasons to Launch Your Contact Center to the Cloud

5 Reasons to Launch Your Contact Center to the Cloud

Switching to a cloud contact center offers businesses of all sizes significant benefits, including newfound flexibility, new and often better cost structures, and a competitive advantage when it comes to cost, speed, and accessibility. If you’re struggling to figure out whether you should stick with your on-premises contact center, below are five reasons to seriously consider moving to the cloud.

The Customer Experience’s impact on Customer Churn

The Customer Experience’s impact on Customer Churn

Customer churn does not just mean the loss of revenue. It includes the expensive cost of trying to acquire new customers to replace those lost.

Unfortunately, almost 2.5x the number of companies focus more on customer acquisition than customer retention, despite the fact that it costs five times more to attract a new customer than to retain a current one.

Consequences Of Not Going Digital

Consequences Of Not Going Digital

Digital transformation is not a one-time thing. Instead, ‘digital’ is a way of working. This three-part series on digital provides insight on the following: Why organizations hesitate to go digital Consequences on not going digital Considerations, risks and benefits...

Tips for a Successful Digital Transformation

Tips for a Successful Digital Transformation

Wikipedia defines digital transformation as “the change associated with the application of digital technology in all aspects of human society.” This broad definition covers both social as well business aspects. Consider the five tips below to promote a successful...

Building Trust in a Noisy World

Building Trust in a Noisy World

Building trust requires time — a currency of itself; however, as the most powerful currency, trust requires the utmost attention for a company to reach its highest potential.

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