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Genesys Cloud September 2024 Release Highlights
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Genesys Cloud August 2024 Release Highlights
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Beyond Implementation: How VDS Turns Your Cloud Contact Center into a Long-Term Victory
At VDS, we've seen it time and time again. Businesses eager to modernize their contact centers rush into cloud implementations, focusing solely on technology. They're drawn in by promises of cutting-edge features and efficiency gains. But in their haste, they often...
Genesys Cloud July 2024 Release Highlights
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Genesys Agent Copilot: Empowering Agents, Enhancing Customer Experience
Genesys Agent Copilot: Transform customer support by delivering instant, relevant knowledge to agents during interactions. Boost efficiency and satisfaction with AI-powered assistance.”
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Genesys Cloud June 2024 Release Highlights
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Genesys Cloud May 2024 updates
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Balancing AI and Human Interaction for Optimal Customer Service
Explore the benefits of balancing AI and human interaction in customer service. This approach combines the efficiency of AI with the empathy of human agents to deliver optimal customer experiences and long-term satisfaction.
The Importance of Ongoing Support Post-Go-Live for CCaaS Solutions
Explore the critical role of ongoing support post-go-live in ensuring the long-term success of CCaaS implementations. Find out how VDS provides continuous support to maximize your investment and achieve superior customer service outcomes.
Genesys Launches Flexible Token-Based AI Experience
Starting May 2, 2024, Genesys launches its innovative token-based AI Experience, enabling businesses to access predictive routing, bots, and other AI tools with unprecedented flexibility. Learn how this shift simplifies AI implementation and drives intelligent automation.
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