Let’s Build A Cloud Contact Center That Delivers Results.

Customer service representatives wearing headsets working at a call center, smiling and assisting customers.

At VDS, we design, implement, and stay with your contact center so performance improves over time, not just on launch day.

Talk to a VDS expert
A woman with blonde hair smiling wearing a headset in a call center or office environment.

Why Choose VDS?

Most contact centers do not fail because of technology. They fail after go-live. We design for what comes next.

  • Aligned to your business and CX goals

  • Independent guidance without vendor pressure

  • Deep in-house expertise from go-live through optimization

  • Results measured by outcomes, not hours

A clear, proven approach designed for stability, adoption, and long term results.

How We Work

DISCOVER

  • Define outcomes and goals

  • Interview key stakeholders

  • Present findings in a clear executive report

DESIGN

  • Build a strategy aligned with your outcomes

  • Manage timelines and milestones

  • Train your team for adoption and confidence

OPTIMIZE

  • Optimization tied to business outcomes

  • Proactive improvements as needs evolve

  • Regular reviews focused on performance & adoption

LAUNCH

  • US-based support at all hours

  • Managed services that fit your needs

  • Business reviews tied to your KPIs

The VDS Advantage

Our Partners

We work with modern platforms, but we stay independent and honest.

We Are Trusted

We design around your business, not a product demo.

We Are Reliable

We stay engaged after launch to drive adoption and measurable results.

Most partners disappear after go-live. We do the opposite.

We stay with you, remove complexity, and help you adapt as expectations shift.

Learn more about the VDS Advantage

What Our Clients Are Saying

  • “The support from VDS continues to exceed our expectations. Their team responds quickly, keeps us informed, and helps us plan with confidence. This partnership has had a direct impact on our operational success.”

    VP, Specialty Services
    Healthcare | 57 agents

  • “Before VDS, we were stuck reacting to issues. Now we finally feel ahead of them. Their guidance helped us clean up routing, cut our abandon rate, and give our agents a system they trust.”

    VP, Contact Center
    Retail | 225 agents

  • “Partnering with VDS around our call center and Genesys Cloud needs has been one of the most meaningful improvements we’ve made.”

    Patient Service Center Manager
    Healthcare | 150 agents

  • “Our previous partner disappeared after go live. VDS did the opposite. They stayed engaged, helped us optimize, and showed us how to get real value out of the platform month after month.”

    Director, Customer Engagement & Workforce
    Healthcare | 120 agents

  • “I’m grateful for the partner approach VDS brings. It’s something we didn’t have before, and it has completely changed our Genesys Cloud experience.”

    Customer Service Manager
    Retail | 140 agents

  • “We saw immediate impact with VDS. Faster response times, better use of AI, and a support team that actually understands our goals. It feels like they are part of our staff.”

    Director, Service Quality & Experience Design
    E-commerce | 260 agents

  • “What stands out about VDS is their clarity. They help us see what matters, make smart decisions, and avoid wasting energy. Our contact center is stronger because of their leadership.”

    Head of Service Operations
    Financial Services | 440 agents

  • “VDS has helped us get more out of Genesys Cloud than we ever expected. Their proactive support has been a game changer. I only wish we had worked with them sooner.”

    VP & Business Platform Manager
    Financial Services | 300 agents

  • “VDS made our transition to Genesys Cloud smooth and predictable. Their team explained every step, kept us on track, and helped us avoid the usual surprises you hear about with CCaaS projects.”

    Director of IT
    Delivery | 90 agents

  • “We had confidence in VDS from day one. The team is professional, competent, and steady under pressure. Issues were resolved in hours, not days. Our team loves the system and it is the first time I have been called a hero for a software decision.

    CIO
    Self-Storage l 80 Agents