Keeping pace with rapidly changing expectations is essential to the success of your business. This article will explore three key topics facing customer experience (CX) in 2020, including: Prioritizing expectations, Knowing your audience, Exchanging tackiness for stickiness.
Companies hesitate to go digital for a variety of reasons. Some hold tightly to their legacy systems. Others are concerned with security risks, cost, and perceived simplicity of “getting the job done” with existing solutions. In sticking with the status quo, they stick with outdated technology solutions and expect it to provide an experience only new technology can provide. To remain relevant, companies need to embrace the opportunities technology affords to thrive
This article will help you understand what a CX strategy is and how to build one by adapting the philosopher Vanilla Ice’s famous words, “… Stop, Collaborate, and Listen.”
Switching to a cloud contact center offers businesses of all sizes significant benefits, including newfound flexibility, new and often better cost structures, and a competitive advantage when it comes to cost, speed, and accessibility. If you’re struggling to figure out whether you should stick with your on-premises contact center, below are five reasons to seriously consider moving to the cloud.
Customer churn does not just mean the loss of revenue. It includes the expensive cost of trying to acquire new customers to replace those lost.
Unfortunately, almost 2.5x the number of companies focus more on customer acquisition than customer retention, despite the fact that it costs five times more to attract a new customer than to retain a current one.
A strong digital transformation strategy to usher a company into the digital age is critical for the company’s legacy. While digital transformation is not a golden ticket to success, it is necessary to compete in today’s environment. “Digital” is a way of working....
Digital transformation is not a one-time thing. Instead, ‘digital’ is a way of working. This three-part series on digital provides insight on the following: Why organizations hesitate to go digital Consequences on not going digital Considerations, risks and benefits...
Digital Transformation is more than just adding new technology, however; it is a cultural shift that completely changes how a business operates.
Wikipedia defines digital transformation as “the change associated with the application of digital technology in all aspects of human society.” This broad definition covers both social as well business aspects. Consider the five tips below to promote a successful...
Building trust requires time — a currency of itself; however, as the most powerful currency, trust requires the utmost attention for a company to reach its highest potential.