Genesys Agent Copilot: Transform customer support by delivering instant, relevant knowledge to agents during interactions. Boost efficiency and satisfaction with AI-powered assistance.”
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Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.
Explore the benefits of balancing AI and human interaction in customer service. This approach combines the efficiency of AI with the empathy of human agents to deliver optimal customer experiences and long-term satisfaction.
Explore the critical role of ongoing support post-go-live in ensuring the long-term success of CCaaS implementations. Find out how VDS provides continuous support to maximize your investment and achieve superior customer service outcomes.
Starting May 2, 2024, Genesys launches its innovative token-based AI Experience, enabling businesses to access predictive routing, bots, and other AI tools with unprecedented flexibility. Learn how this shift simplifies AI implementation and drives intelligent automation.
