Genesys Agent Copilot: Empowering Agents, Enhancing Customer Experience

Genesys Agent Copilot: Transform customer support by delivering instant, relevant knowledge to agents during interactions. Boost efficiency and satisfaction with AI-powered assistance.”

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Genesys Cloud June 2024 Release Highlights

Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.

Genesys Cloud May 2024 updates

Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.