Avaya has recently announced changes to its Avaya Experience Platform (AXP) Public Cloud service, including a new 200-seat minimum commitment for all AXP cloud customers, effective June 30, 2025. This shift will directly impact businesses with fewer than 200 agent seats, leaving them with two options:
- Increase their subscription to meet the 200-seat minimum
- Terminate their subscription without penalty by June 30, 2025
For businesses that fall below this threshold, finding an alternative cloud contact center solution is crucial. VDS is here to help.
Why Transition with VDS?
VDS specializes in seamless cloud contact center migrations, ensuring businesses move to a platform that aligns with their needs without disruption. We offer strategic guidance to transition Avaya customers below 200 seats to Zoom Contact Center or Genesys Cloud CX—two leading solutions that provide enhanced flexibility, AI-driven automation, and superior customer experiences.
Your Options: Zoom Contact Center or Genesys Cloud CX
Both Zoom Contact Center and Genesys Cloud CX provide robust capabilities tailored to businesses of all sizes:
Zoom Contact Center
- Native video, voice, SMS, and chat integration
- AI-powered self-service and analytics
- Cost-effective pricing for small-to-mid-sized teams
- Seamless integration with existing CRMs and workforce tools
Genesys Cloud CX
- Advanced omnichannel capabilities
- AI-driven workforce management and analytics
- Scalable architecture suited for growing businesses
- Deep CRM and third-party integrations
Benefits of Transitioning
- Avoid Business Disruption – Avaya’s new policy could force businesses into costly upgrades or sudden terminations. Transitioning proactively prevents last-minute scrambles.
- Cost-Effective Cloud Solutions – Zoom and Genesys offer competitive pricing and tailored solutions to meet the needs of mid-sized contact centers.
- AI-Powered Customer Experience – Enhance self-service and agent-assisted interactions with cutting-edge AI technology.
- Scalable and Flexible – Both platforms offer scalable options that grow with your business.
- Improved Reporting and Analytics – Gain better insights with advanced data and customer interaction tracking.
How VDS Makes Your Migration Easy
- Assessment & Strategy – We analyze your current Avaya environment and recommend the best-fit platform.
- Seamless Implementation – Our team handles the technical migration, minimizing downtime and ensuring a smooth transition.
- Ongoing Support – Post-migration, we provide ongoing training, optimization, and support to maximize your investment.
- Dedicated Transition Experts – Our specialists work with you step-by-step to ensure a smooth process.
Act Now to Avoid Service Disruption
With Avaya’s 200-seat minimum requirement taking effect in June 2025, now is the time to evaluate your options and ensure your contact center remains fully operational. VDS is your trusted partner in making this transition smooth and cost-effective.
Contact us today to discuss your migration strategy and find the best solution for your business.
