CX Maturity Assessment

Transform your CX Strategies from roadblocks  to roadmaps.

The Customer Experience Maturity Assessment

You know that Customer Experience is vital to the continued success of your organization. You’ve trained people and changed process, but deep down, you know your CX strategy is stalled. Good news: with our free Customer Experience Maturity Assessment, VDS can revitalize your CX strategy. In just one meeting, we’ll assess your current CX efforts and identify where you fall on the Customer Experience continuum. We will help you develop Customer Experience solutions with relevant, actionable steps to help you gain new customers, as well as retain and delight your current customers.

Why you need the VDS CX Maturity Assessment:

  • Discover where you stand against industry best practices
  • Define what role various cloud applications play in your overall strategy
  • Determine practical and impactful next actions that will work with your budget
  • Increase customer retention
  • Lower cost
  • Reduce customer churn
  • Build customer loyalty
  • Convert customers into brand ambassadors

Request your Assessment

Honest appraisal. Actionable insights. No obligation.

How It Works


  • Define Business Outcomes & Future Goals
  • Interview Key Stakeholders & Business Groups
  • Formal Executive Report Out

Design / Implement

  • Focused on Defined Goals and Objectives
  • Managed Timelines and Milestones
  • Training and Enablement

Support / Success

  • 24/7/365 Support
  • Managed Services
  • Quarterly Business Reviews

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