Genesys Cloud release notes
Monthly Genesys Cloud Release Highlights
Genesys ships updates every week. Once a month, VDS sends the ones that matter for your contact center, in plain language, with what each one means for your team.
What you get
What's in Each Monthly Email
Each email links to the full breakdown on our site and a short release highlight video.
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All license types
Updates every Genesys Cloud customer can use.
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Genesys Cloud CX 3
Features that need a CX 3 license, so you know what applies to you.
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AI and Agent Copilot
What changed in Genesys Cloud AI this month.
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What it means for you
Plain takeaways for your contact center, from engineers who work in Genesys Cloud every day.
Read Past Release Highlights
Every month since September 2025, in one place.