Free Genesys Cloud health check by VDS
A second opinion on your Genesys Cloud.
Ninety minutes with a senior VDS Genesys engineer. No cost, no system access, no pitch. You leave with best practices your team can act on the same week.
No credentials, no API access, no exports.
The person talking works in Genesys Cloud every day.
No quotes, no proposals, no pricing.
Focused exclusively on Genesys Cloud.
Why now
Your platform keeps moving. Does your configuration?
Every week Genesys rolls out new updates. Your admins need to review them and decide what fits. Most don’t have time. Meanwhile flows drift, reports get built by hand, and nobody owns improvement because everyone is busy keeping the lights on.
Request your health checkSound familiar?
- Nobody owns improving the platform, only keeping it running.
- Leadership asks questions that take hours to answer.
- Bots are live, but nobody trusts the containment number.
- Your Genesys admin has changed in the last 18 months.
- Your renewal is six to twelve months out.
What we cover
Four areas. We point you to what matters.
Your answers to six short questions tell us where to look. We choose three to five topics so ninety minutes goes deep instead of wide. Have a burning issue? Tell us, and it goes first.
Routing
Flows nobody wants to touch, overflow paths nobody has traced, and holiday schedules that quietly expire.
Move numbers, hours, and holiday dates out of flow logic so a change stops being a development task.
Entitlement
What you pay for against what is switched on. WFM, quality, digital channels, and AI you already own.
Compare licenses to what is live every quarter, and again ninety days before renewal.
Visibility
Leadership questions that take hours to answer. Wrap up codes and containment numbers nobody trusts.
Count containment as interactions resolved without a human, not interactions a bot touched.
Ownership
Who improves the platform, not just who keeps it running. Key person risk and recording settings.
Find the critical flows only one person understands, and document them before that person moves on.
How it works
Three steps. About two hours of your time.
Request a time
Fill out the short form. We confirm fit and send six quick questions. They take about five minutes and shape the agenda.
Talk with a senior engineer
60 to 90 minutes on the topics that matter most for your team. Best practices as we go, not saved for the end.
Get your recap
One page within two business days. What we covered, what we heard, and what is worth a closer look. What happens next is up to you.
Built for teams that
- Run Genesys Cloud in production
- Have 100 to 1,000 agents
- Have been live for a year or more, or are mid migration
- Can bring their Genesys admin to the call
What this is not
- A request for access to your org
- A scored report or maturity rating
- A sales pitch with pricing on the call
- A judgment on your current partner
Questions
Straight answers.
Do you need access to our Genesys Cloud org?
No. We ask for no credentials, no API access, and no exports. If you want to show us something on a screen share, that is your call.
Is this a sales call?
No. A senior engineer leads the conversation. There are no quotes or proposals on the call. An account lead joins to take notes so nothing you raise gets lost.
We already have a Genesys partner. Can we still do this?
Yes. That is the point. A second opinion from a team that works in Genesys Cloud every day, with no cost and no obligation.
Is this an assessment of our configuration?
No. It is a conversation. We have not seen your environment, and we will say so. Anything that needs a real look gets named as a candidate for follow up.
What do we get afterward?
A one page recap within two business days. It is written to share with people who were not on the call.
Who should attend?
The person who runs Genesys Cloud day to day, and ideally the person who owns contact center results. We can record the session for anyone who cannot join.
Ninety minutes. No cost. A clearer picture.
Most partners disappear after go live. VDS does the opposite.