Two customer service representatives working at desks in an office, wearing headsets, with computer monitors in front of them.

FAQs

  • When you choose VDS, you get more than a software provider — you get a partner who is accountable for your results.

    We provide:

    • Assessment & Design: Recommendations tied to your specific goals, not a generic package.

    • Implementation & Management: Hands-on setup, training, and optimization.

    • Ongoing Reviews: Quarterly check-ins to keep your contact center aligned with evolving best practices.

    Bottom line: We act as your advocate, ensuring the technology delivers the outcomes you expect.

    • 30+ years of contact center expertise

    • Deep experience 

    • A consultative approach that meets you where you are today

    • Long-term partnership, not a one-time project

    • Integrity and transparency in every engagement

  • Our managed services flex to your needs:

    • Full-service option: We handle everything — MACD changes, routing updates, admin work.

    • Shared-service option: Your team stays hands-on while we provide backup and expertise.

    Either way, you get 24/7/365 US-based support, performance monitoring, and proactive improvement.

  • Not at all. In fact, you can expect significant cost savings with VDS. While the cost of the contact center solution itself is consistent, our 24/7 managed services are typically 50% less expensive than vendor-provided support. VDS delivers high-quality service and value without increasing your expenses.