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Zoom Contact Center

It combines unified communications and contact center capabilities, enabling teams to resolve issues faster while preserving context across every touchpoint.

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Zoom CX Components Working Together

Zoom Contact Center sits at the center of the Zoom CX ecosystem, working alongside:

• Zoom Virtual Agent for AI-first service
• Zoom AI Expert Assist for real-time guidance
• Zoom Workforce Engagement Management for staffing and performance visibility

VDS helps teams align these components into a single experience rather than disconnected tools.

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What Zoom Contact Center Delivers

Connected journeys
Customer context follows every interaction across voice, chat, SMS, email, video, and social.

AI-driven resolution
AI acts on intent across workflows to reduce friction and speed resolution.

Unified customer intelligence
Every interaction contributes to a shared view of the customer.

Built in collaboration
Agents collaborate with experts using Zoom meetings and chat without leaving the workflow.

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Where VDS Adds Value

Zoom Contact Center brings strong capabilities.
The difference is how they are applied.

VDS helps teams:
• Decide where AI adds value and where it does not
• Design routing and orchestration around real operations
• Maintain context while protecting customer data
• Stay engaged beyond go live as needs evolve

Why This Partnership Matters

Customer experience breaks when platforms are connected without intention. VDS helps Customer Service Leaders use Zoom Contact Center as a connected, AI-enabled platform that supports resolution, agent confidence, and customer loyalty over time.

If you are evaluating Zoom Contact Center and want a partner who stays engaged beyond launch, we should talk.

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