For over a decade, Zoom has been a trusted partner for organizations seeking to enhance communication. From meetings and chat to phone systems, Zoom continues to evolve, now offering the Zoom Contact Center, a video-optimized omnichannel solution designed to deliver exceptional customer experiences.
Whether your call center is a team of 50 or 10,000, two common goals remain: happy customers and happy agents. In a world where generative AI is booming, hybrid work is here to stay, and customer expectations are on the rise, adapting your contact center for success can feel overwhelming. That’s where the Zoom Contact Center comes in, delivering innovative features and tailored pricing bundles to meet your needs.
Why Choose Zoom Contact Center?
- AI Companion Across All Plans: Agents can access prior conversation summaries for quick context during calls—at no additional cost.
- New Elite Plan Features: Includes Zoom AI Expert Assist, providing real-time conversation analysis to surface the right information at the right time.
- Expanded Channels: Now supporting email, Meta Messenger, and WhatsApp alongside voice, chat, SMS, and video.
- Unified Collaboration Tools: Integrates with Zoom Team Chat, Zoom Meetings, and Workvivo for seamless communication and engagement.
- Flexible Professional Services: Customizable service packages designed to fit your business needs and budget.
Key Benefits of Zoom Contact Center
1. Omnichannel Customer Support
Connect with customers on their preferred platforms—voice, chat, SMS, email, Meta Messenger, and WhatsApp—for a consistent and personalized experience.
2. AI-Driven Productivity
Empower your agents with:
- AI Companion: Summarizes prior conversations and provides quick context.
- AI Expert Assist (Elite Plan): Offers real-time insights and recommendations during calls.
3. Enhanced Collaboration
Keep agents connected with:
- Zoom Team Chat for real-time access to subject matter experts.
- Zoom Meetings for immediate team collaboration.
- Workvivo to stay updated on company news and culture.
4. Simplified Management
Reduce costs and complexity with a unified platform that combines customer support tools and collaboration features into one easy-to-use system.
5. Scalable Solutions
Whether you’re a small team or an enterprise, Zoom Contact Center adapts to your changing needs, providing robust tools for businesses of all sizes.
Why Customers Love Zoom Contact Center
- Improved Efficiency: Reduce call times and boost satisfaction with real-time AI insights.
- Personalized Support: Meet customers where they are, with consistent service across channels.
- Scalable for Growth: Easily adapt your contact center to meet growing demands or seasonal spikes.
- Seamless Integration: Unify customer communication and internal collaboration on one platform.
Ready to Redefine Customer Experience?
Zoom Contact Center is the solution you need to empower your agents, delight your customers, and drive loyalty. With innovative tools and flexible pricing, it’s never been easier to build a future-ready contact center.
Ready to transform your customer support? Contact us today to discover how Zoom Contact Center can redefine your customer experience.
