The VDS Kept-Promise Indicators (KPIs)

Fill out the form below for the full report!
  • This field is for validation purposes and should be left unchanged.


  • VDS targets 100% of our delivery staff to be manufacturer certified in the core technologies of their practice area.
  • VDS targets to invest 120 hours/year of on-going professional development to our delivery staff.


  • VDS targets the average Speed-to-Answer VDS PRO Support Calls to be less than 15 seconds.
  • VDS targets to satisfactorily close VDS PRO Support Code Red and High-priority tickets in an average of 1 business day and 3 business days respectively.

Peace of Mind

  • VDS targets 0% of total milestone invoicing to Project Milestone credits in a calendar month.
  • VDS targets 0% of VDS PRO Support Agreement customers to VDS PRO Support credits.

VDS was always very responsive and available when any issue arose.

Clinton Santa Coloma

Systems Administrator, ForeSee

Watch our Webinar!

Just enter your name and email below and the webinar will be all set!

Thank you! The webinar has been sent to your email.