The VDS Kept-Promise Indicators (KPIs)

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N

Expertise

  • VDS targets 100% of our delivery staff to be manufacturer certified in the core technologies of their practice area.
  • VDS targets to invest 120 hours/year of on-going professional development to our delivery staff.
N

Responsiveness

  • VDS targets the average Speed-to-Answer VDS PRO Support Calls to be less than 15 seconds.
  • VDS targets to satisfactorily close VDS PRO Support Code Red and High-priority tickets in an average of 1 business day and 3 business days respectively.
N

Peace of Mind

  • VDS targets 0% of total milestone invoicing to Project Milestone credits in a calendar month.
  • VDS targets 0% of VDS PRO Support Agreement customers to VDS PRO Support credits.

VDS was always very responsive and available when any issue arose.

Clinton Santa Coloma

Systems Administrator, ForeSee

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