The VDS Approach
A Proven, Structured Approach
Where do you start when there are so many options to choose from? How do you know which technology solution will fit your needs? We can help.
To maximize the return on your cloud solution investment, we take the following approach:
- Verify and assess your current state and future needs
- Design and implement your solution
- Support and manage the solution
Our proven, structured approach can be used on your entire project lifecycle or a specific portion, depending on your needs.
Verify & Assess
VDS offers customer experience consulting, with a focus on contact center technology. With over 30 years of communications experience, our clients can have peace of mind knowing their needs will be met.
Today, there are multiple contact center solutions in the market, many of which have similar features and functionality. Through the Verify & Assess approach, we partner with your team to capture the business outcomes most important to your organization, both now and in the future. This includes interviewing key stakeholders within your specific operations and business groups, and reviewing relevant details surrounding your existing contact center technology strategy, business communications processes, the systems of record, and the capabilities of your technology-focused employees.
During this phase, you will receive:
- A report of business priorities
- A gap analysis charting current state versus future state
- A total cost of ownership with a proposed return on investment
We will collaborate with multiple members of your business, project, technology, and leadership teams to fully capture, document, and prioritize objectives relevant to the customer technology experience.
Design & Implement
During this phase, one of our PMI certified project managers will work in collaboration with our sales and product engineers to develop project scopes aligning with your goals and resources. At this point, you’ll have the flexibility to execute your design independently, in partnership with us, or through another third-party firm.
Deliverables during this phase may include:
- A full bill-of-materials
- A statement of work(s)
- A diagram of the proposed architecture
- A migration plan and a structured project plan
Support & Manage
With the demands of performing more with less, your team may be stretched to focus on more strategic work while simultaneously balancing dynamic workload challenges. At VDS, we offer ongoing support and managed service options — each tailored to fit your short-term goals and ongoing business needs — with predictable IT operating costs.
Whether you need 24/7 monitoring, ongoing system administration, or monthly maintenance, we will help you achieve the best results possible.
Support and management of your VDS solution includes:
- Move, add, change, integration, updates, patches and issue resolution
- System management and integration