Technology Integration
Integration Experience and Expertise
Integrating new technologies with your existing roadmap is fundamental to the success of your CX cloud transformation and the delivery of critical business outcomes required by your organization. At VDS, we bring the experience and expertise required to leverage existing assets — with minimum disruption and a focus on maintaining maximum business continuity throughout the integration project.
VDS can integrate with:
- System of Record
- CTI – Computer Telephony Integration / API – Application Programming Integration
- CRM – Customer Relationship Management
- WFO – Workforce Optimization
- Quality Monitoring
- Engagement Analytics
- SMS – Short Message Service
- UC – Unified Communications
How It Works
Discovery
- Define Business Outcomes & Future Goals
- Interview Key Stakeholders & Business Groups
- Formal Executive Report Out
Design / Implement
- Focused on Defined Goals and Objectives
- Managed Timelines and Milestones
- Training and Enablement
Support / Success
- 24/7/365 Support
- Managed Services
- Quarterly Business Reviews
