Enterprise Retail Business Case Study
Overview
Customer: Enterprise Business
Industry: Retail
Location: Geographically centered headquartered, 3-building campus, dual data centers, 200+ remote sites.
Situation: Started a building project to promote collaboration but didn’t have well-aligned technology to fit business’s desire.
Solution: VDS supplied Microsoft Lync (Skype for Business), AudioCodes, and Interactive Intelligence (Genesys) technology to meet needs and beyond.
Results: Business Collaboration thrived because it had the technology to keep up. Not only did corporate experience success; they decided to roll out this communication platform to all other sites as well.
Migration from Legacy Telephony to Best-In-Class Business Collaboration
This enterprise retail business found themselves in a position where their Campus HQ facilities were scheduled for renovation yet their current communications platform would not work well with such a structure shift. After making the key decision to remodel their campus in a way that promotes business collaboration, a change in their legacy voice PBX platform was needed. A culture shift was ready to be made. They asked the question, How can we change our technology to match the change in our collaborative culture?
…now, after seeing these results, I have no doubt in my mind that we’ll get to the finish line.
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