SUMMARY
Jonathon McKay is a partner at PATH. He talks about how your customers & employees are your best source of innovation, how to let your employees get creative, and ways to listen to your customers.
SHOW NOTES
Takeaways:
⭐Human experience drives growth
⭐Mom makes him prove his worth with a commission-only job
⭐Innovation is great, but if you’re not innovating that aligns with the needs of your customers, it will not be a successful business model.
The book that has influenced Jonathon the most in the past year:
The Experience Economy by Joe Pine
His note to all the customer service and CX professionals:
“Start with gratitude. Behind all of this we are talking about a human being you just like you and me you have good and bad days, and sometimes it can be very hard. Often times in this world of customer experience, we bear the brunt of this feedback, so remember to bring it back down to reality”
WHAT IS PRESS 1 FOR NICK?
Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.
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