BUSINESS CONTINUITY: HOW TO KEEP THE CUSTOMER CONNECTION ALIVE
We find ourselves in unprecedented—certainly, the word of the year—times. Was your company prepared for employees to work from home? Did working from home further disrupt business on top of the windstorm 2020 blew our direction? While Americans and those around the...
How Have your Customers’ and Employees Expectations Changed?
Digital transformation is not a golden ticket to success. It is a learning process, sometimes requiring organizations to learn from mistakes and fail fast and forward, if necessary.
All in all, it is not a matter of if your company needs to transform digitally; it is a matter of when. And if we have learned anything in the last few months, we know the sooner the better applies!
BEING CUSTOMER-CENTRIC IS A REQUIREMENT, NOT AN OPTION
Keeping pace with rapidly changing expectations is essential to the success of your business. This article will explore three key topics facing customer experience (CX) in 2020, including: Prioritizing expectations, Knowing your audience, Exchanging tackiness for stickiness.
YOUR CONTACT CENTER CAN’T AFFORD TO STAY WITH THE DIGITAL STATUS QUO
Companies hesitate to go digital for a variety of reasons. Some hold tightly to their legacy systems. Others are concerned with security risks, cost, and perceived simplicity of “getting the job done” with existing solutions. In sticking with the status quo, they stick with outdated technology solutions and expect it to provide an experience only new technology can provide. To remain relevant, companies need to embrace the opportunities technology affords to thrive
Building a Customer Experience (CX) Strategy
This article will help you understand what a CX strategy is and how to build one by adapting the philosopher Vanilla Ice’s famous words, “… Stop, Collaborate, and Listen.”
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