About VDS

Easy wins. Today, business success is driven by providing your customers with an effortless experience. At VDS, we have more than 30 years of experience working in customer engagement, with a deep history of helping regional and national brands improve inbound and outbound customer service, sales, and support. We’ve helped our customers leverage technology to transform their businesses, and we’d like to do the same for you.

Our Approach

When you work with VDS, you benefit from a reliable, structured process that has proven to be successful for our customers time and time again. We will help you assess your current technologies, processes, and capacity. We will design a custom plan for you based on our findings. We will help you implement that plan. And we will continue to support and manage your team and your technology for as long as needed. You can click below to learn more about this process and see how it all works together.

Our Partners

At VDS, we partner with leaders in the communication technology industry who share our high standards for success. Over the years we have earned the trust of global providers such as Genesys, Five9, and Sharpen so that we can provide you with the best technology for your needs.

Our Successes

When deciding on the right company to partner with, it is important to confirm that past and current customers are happy with the service they have received. You can click below to view testimonials from some of our customers, as well as in-depth case studies that give insight into what it is like to work with us and just what type of results we can provide.

Why VDS?

With every company promising the same thing, it is hard to tell the average from the exceptional. So we will try to make it as easy as possible for you to understand why our customers choose us time and time again. Below are a few differentiators that take VDS from just another company to the right company for you.

 

  • 30+ years of experience
  • Our exclusive 10/10/10 guarantee
  • PMI-Certified project managers
  • In-house testing labs
  • Remote monitoring and maintenance
  • Year-round 24/7 support

“We are consistently happy with their response… VDS takes care of problems in a timely manner, and management is available. We didn’t have that before.”

Tim Cottom
Assistant Director of Telecommunications, Indiana State University

 

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