The VDS Story
Headquartered in Grand Rapids, Michigan since 1988, Voice Data Systems, LLC (VDS) has quickly become a leader in providing Nortel products and solutions. As a Nortel Elite Advantage Partner, VDS is proud to present intelligent solutions, expert resources and professionalism. VDS prides itself on delivering cost-effective solutions along with practical and advanced services to meet your unique needs. Voice Data Systems is committed to providing organizations with competitive-edge solutions that are needed in today’s service-oriented and fast-paced work environment.
Unlike other providers, VDS invests exclusively in the one proven manufacturer – Nortel, to deliver quality products and solutions. With VDS, you can be assured of working with expert technicians and staff who understand Nortel products and services, while keeping pace with the latest technology and resources to assist your organization – now and into the future.
With the highest level of requirements met, the Nortel Elite Advantage Partnership is your advantage. VDS has product expertise across Nortel’s complete data, voice and applications portfolios for its Enterprise customers. With qualified sales professionals, certified design and support personnel, VDS offers advanced in-house support services. As a member of the Nortel Advantage Partnership Program, VDS is held to a rigorous set of standards that requires VDS to maintain the highest level of customer satisfaction scores that are monitored by Nortel.
VDS is honored to be a member of Nortel Networks’ Distributor Alliance Council (NADAC). Our top technicians participate in this council semi-annually to receive advanced training and support directly from Nortel executives. In 2007, VDS was selected as one of ten Nortel Strategic Partners in the United States. Through this selection VDS receives enhanced training and education on new and cutting edge technologies. VDS also participates in the Nortel Service Conference and Executive Forum. Through the years, VDS has built upon the foundation of respect within the Nortel industry and invested within our organization to provide superior implementations of Nortel applications such as Succession 1000 series IP PBX, CallPilot, Symposium Call Center Server/Applications, Mobile users, Wireless, VoIP and Unified Communications.
Building on the trust of our customers, VDS expanded its reach through opening an office in Farmington Hills, MI in 2002 to better serve our customers on the eastern side of the state. This also provided a spring board to establishing a VDS presence in Cleveland, Ohio in June of 2007. Most recently, VDS has reached out to customers in Indiana which has lead to the opening of our Fort Wayne, Indiana office in September of 2007.
VDS continues to lead the way in providing quality Nortel products and solutions to its customers in a wide range of industries including the automotive, healthcare, hospitality and manufacturing industries. VDS prides itself in finding the right solution for each customer, no matter what the industry may be. From field technicians to application engineers, VDS has an experienced team of experts dedicated to our clients’ success. As the only independent Nortel Elite Advantage partner in Michigan, Ohio and Indiana, VDS employs only the best certified technicians in the business. Voice Data Systems has earned the trust of Fortune 500 Businesses and leading Healthcare Providers through commitment to excellence. |
