Office 365 Skype for Business
Delivering Successful Outcomes
VDS PRO services deliver Office 365 Skype for Business transformative solutions following the Skype Operations Framework (SOF) methodologies. Our resources are SOF assessed and ready to engage in transforming your business. We are invested in your success and provide solutions for the entire lifecycle.
Why Skype Operations Framework?
The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of and migration to Skype for Business Online, incorporating four key elements that have customer success firmly at the center.
Why VDS?
At VDS, our exceptional people make the difference. Whether it is our practice leads, customer engagement managers, PMI-certified project managers, customer experience support team, or leadership team, we all work together at VDS to help you achieve success. Our proven expertise in Office 365, unified communications, network optimizations, telephony devices, and change management bring the knowledge you need, when you need it for deploying Skype for Business. Once complete, our managed services offerings allow you to continuously monitor and improve quality, reliability, and adoption while planning for changes to the technology lifecycle and delivering additional services as they become available.
Our Services
VDS has designed the following offerings aligned with the Skype Operations Framework methodology to deliver successful Office 365 Skype for Business deployments. Our plan, deliver, and operate offer is designed to understand your organizational needs, implement adoptable technology, then prepare your team for monitoring and improving service quality.
Our VDS PRO Support & Manage offerings are designed for customers who want ultimate peace of mind. We offer everything from basic endpoint assistance, to troubleshooting underlying network issues, all the way to a full managed service, and everything in between.
Phase
Outcomes
Cloud Migration
1 – Plan
Capture business requirements
Define architecture and migration approach
Assess Readiness
Undertake remediation and preparation
Evaluate endpoint devices
VDS TRANSFORM For Skype for Business Online
2 – Deliver
Deliver high quality Skype for Business Online services on a site by site basis through pre-cutover testing and initiating operations.
Identify personas to target new features and capabilities as these are released
Increased user adoption through trained trainers and reduced issue remediation time
Seamless transition decreasing business productivity impact
VDS introduces TRANSFORM, an accelerator program to assist small businesses (up to 100 users) to move to Skype for Business on Microsoft Office 365.
