STRATEGY IN PARTNERSHIP
Our strategic partnerships with global leaders in business communications technology are in place because of our mutual high standards and trust. The digital communications technologies we provide and support are born of dedicated service, ingenuity and quality. By thoroughly understanding such technologies, in addition to your goals and needs, we create opportunities that energize customer satisfaction and loyalty.
Microsoft Skype for Business
Skype for Business is the next generation Unified Communications (UC) platform from Microsoft. Continuing on the legacy set by its predecessor, Microsoft Lync, Skype for Business combines the familiar user experience of the popular consumer focused Skype application with the enterprise grade reliability, security, compliance, and control of Microsoft Lync. Skype for Business is the key platform for real-time unified communications. Skype for Business connects people everywhere, on Windows 8 and other operating systems including mobile devices, as part of their everyday productivity experience. Skype for Business provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience. Users can connect to anyone on Skype, enabling rich communication with hundreds of millions of people around the world.
VDS has attained the status of Managed Gold Microsoft Communications Partner–one and Cloud Service Provider for Voice. Through its relationship with Microsoft, VDS is able to provide our clients with the very best level of technical and service expertise through rigorous and extensive training, in addition to tapping the best-in-industry application resources whenever needed.
Partnership in Business Collaboration and Enterprise Technology Practices for Unified Communications. Learn More >
Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With the PureConnect platform from Genesys, you deliver an exceptional contact center experience to every customer you serve. Genesys is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience.
Partnership in Business Collaboration, Customer Engagement, and Enterprise Telephony practices for Omnichannel Contact Center/ Unified Communications. Learn more >
Nectar has been committed to delivering market-leading software solutions that empower customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. Customers depend on Nectar UCMP to engage their business constituents seamlessly and reliably. Nectar’s at-a-glance dashboards and service level reporting help their customer community members manage their complex, converged networks, ensuring peak performance and improved utilization of system resources. These inherent benefits help customers in turn deliver better business services to their own customer base.
Partnership in Business Collaboration, Customer Engagement, and Enterprise Telephony for infrastructure management and monitoring. Learn more >
AudioCodes designs, develops and sells advanced Voice-over-IP (VoIP), converged VoIP and Data networking products and communications applications for Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks.
Partnership in Business Collaboration, Customer Engagement, and Enterprise Telephony for TDM-SIP gateways and SBC solutions. Learn more >
Polycom provides award-winning HD video conferencing, voice conferencing & tele-presence. More than 400,000 companies and institutions worldwide defy distance with secure video, voice and content solutions from Polycom to increase productivity, speed time to market, provide better customer service, expand education and save lives.
Partnership in Business Collaboration for Microsoft Skype for Business. Learn more >
Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world. Regardless of whether your business is a Fortune 500 or small local company, VDS and Avaya can help you to take all your forms of communication and get them working together, to dramatically improve collaboration and accelerate growth.
VDS is an Avaya Sapphire Certified Partner, The Avaya Sapphire certification is an industry recognized designation that indicates that VDS has met rigorous criteria to ensure superior technical competency and the ability to deliver best-in-class customer service and support.
Partnership in Business Collaboration, Customer Engagement, and Enterprise Telephony for Unified Communications and Omnichannel Contact Center. Learn More >
Spectralink is a global provider of in-building wireless solutions, solves the everyday problems of mobile workers through technology, innovation and integration that enable them to do their jobs better. By constantly listening to how customers move through their workday, Spectralink develops and delivers reliable, enterprise-grade voice and data solutions that increase efficiency and service levels for organizations in healthcare, retail and manufacturing.
Partnership in Enterprise Telephony for wireless headsets and devices. Learn More >
Vidyo visually connects the world through embedding the highest quality, most scalable, interactive video communications into the broadest and most innovative applications, workflows and IoT devices. By delivering the best infrastructure and highest resolution, Vidyo’s performance is unmatched over mobile and at scale.
Partnership in Business Collaboration and Customer Engagement for Omnichannel video agent interactions. Learn More >
Chronicall started out as a simple call event monitoring application but it has evolved into an all-purpose custom call reporting, call recording, screen capture and real-time wallboard display software suite. With enhancements like Skills Based Routing and Queue Callback we can transform the customer experience and increase agent efficiency bringing new life to your contact center. Our direct support and hands on training provide you with the tools you need to get the most out of your data and optimize the effectiveness of your phone system.