Contact Center Solutions
Business Communications Manager Intelligent Contact Center
Business Communications Manager Intelligent Contact Center provides the capabilities you would expect in large contact centers - advanced features such as real-time statistics and detailed reporting in a pay-as-you play business model. All skillsets or agents can be added as your business evolves and grows taking the traditional call center to a new level. All Business Communications Manager platforms come with the Intelligent Contact Center pre-loaded and can be easily activated by downloading a keycode; there’s no need to install additional software or hardware. Multimedia Contact Center enhances an Intelligent Contact Center by adding Web presence, converging Web pages and contact center agents for a unique, interactive customer experience.
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