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CUSTOMER ENGAGEMENT

IT’S ALMOST LIKE YOU CAN FINISH EACH OTHER’S SENTENCES
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Get in sync with your customers

You know that feeling when someone truly gets what you’re saying and what you need?
Customers get that feeling, too.

Getting and staying in step with customer channel preferences, data patterns and subject matter needs shouldn’t get you tech-tied. VDS advises on, installs and supports you with the latest in Omni-Channel customer engagement technology, right when and where you need us.

VDS Omnichannel SOLUTIONS

Integrations

Ensures your team is using consistent, measurable engagement methods, irrespective of media channel, by properly managing the various customer interactions through advanced, reliable interface solutions.

  • Customer Record Management (CRM)
  • Microsoft Skype for Business
  • Rest API
  • ERP
  • Call Scriptor

WHAT CAN I EXPECT FROM THE VDS PROCESS?

Our service approach creates a holistic, yet flexible framework using three project lifecycle phases:

  1. Verify & Assess
  2. Design & Implement
  3. Support & Manage

Our Partners

 
 

VDS has earned the trust of global business communication providers such as Microsoft, Genesys (Interactive Intelligence), and Avaya.

Could your customer engagement use a boost?

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